Home Care
Services F.A.Q.

Home care services provide professional support and assistance to individuals in their own homes. This includes help with daily activities, medical care, companionship, and more, allowing clients to maintain their independence and quality of life

Home care services can benefit:

• Elderly individuals needing assistance with daily activities.
• Children and adults with chronic illnesses or disabilities.
• Patients recovering from surgery or hospital stays.
• Individuals requiring palliative or end-of-life care.

Our services include nursing care, personal care companionship, home support, specialised care and respite care. Visit our services page for more information.

While Bongiwe Home Carers provides services privately, clients can apply for up to 40% tax relief when paying for home care for themselves or a loved one. For more details on how to avail of this benefit, visit this page.

Billing methods can include:

• Hourly Rates: Based on the number of hours of care provided.
• Flat Rates: Set fee for specific services.
• Package Deals: Bundled services at a discounted rate.

• Home Health Care: Medical services provided by licensed professionals (e.g., nurses, therapists) under a physician’s supervision.
• Non-Medical Home Care: Assistance with daily living activities, companionship, and household tasks, provided by caregivers or aides.

A treatment plan is a detailed, personalised plan created by healthcare professionals to address the specific medical and personal care needs of a client. It outlines the types of services required, the frequency of those services, and the goals of the care.

At Bongiwe Home Carers, we develop comprehensive treatment plans tailored to each client’s unique needs and regularly update them based on the client’s progress and changing requirements.

Our healthcare staff exemplify the highest standards of professionalism and competence, ensuring the well-being and safety of our patients at all times. We take immense pride in our rigorous vetting and qualification process, which guarantees that our team is composed of individuals who are qualified and dedicated to their roles. Besides that, we also implement:

• Regular Assessments: At Bongiwe Home Carers, we schedule routine evaluations to adjust care plans as needed.
• Clear Communication: We maintain open lines of communication with the care team.
• Feedback: We encourage feedback from the care recipient and family members.
• Monitor Care: We conduct regular quality check visits to observe the delivery of care is within our standards.